Team Leader - INDIA Private2 weeks ago - Jobs Offers - INDIA
The Team Leader is responsible for ensure the delivery of exceptional customer service through the day to day management of Customer Care Executives; in line with the client’s SLA. This would involve managing, motivating, rewarding, recognizing, coaching, developing and resolving day-to-day operational issues.
In addition the Team Leader is responsible for closely working with the management across various support functions in fostering an environment of continuous improvement to ensure the efficient and effective management of the call center through planning, organizing and analyzing the utilization of resources• Completed 12 years of schooling• Graduate or diploma holder• Demonstrated coaching and counseling skills to develop staff and ensure achievement of high performance targets• Excellent interpersonal skills to successfully manage employee and client relationships• Good analytical skills to be able to interpret data• Good time management and multi-tasking skills• Excellent computer skills to facilitate preparation of reports and data analysis• Ability to identify trends and take appropriate corrective action• Demonstrated knowledge of call center operations• Up to date knowledge on client’s products and servicesno -- Principals only. Recruiters, please don’t contact this job advertiser.yes -- Phone calls about this job are ok.no -- Reposting this message elsewhere is NOT OK.